We are aware that some of our customers located on bays GD452, GD453, GD454 and GD456 have experienced a huge downtime caused by a Synflood on our main backbone routers.
The routers have now been replaced and the servers are back online. For some, the downtime was at irregular intervals, for others it was a long single downtime.
The issue has now been resolved and as per our Terms and Conditions we will provide a 10% discount on all affected customers for each of their down servers within the next 24 hrs.
Should you not have received a credit or discount after 24 hrs - Please open a ticket and let us know.
Kind Regards,
The Management
The routers have now been replaced and the servers are back online. For some, the downtime was at irregular intervals, for others it was a long single downtime.
The issue has now been resolved and as per our Terms and Conditions we will provide a 10% discount on all affected customers for each of their down servers within the next 24 hrs.
Should you not have received a credit or discount after 24 hrs - Please open a ticket and let us know.
Kind Regards,
The Management
Thursday, October 12, 2017
